Cancellation, Return and Refund

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If you are not entirely satisfied with your purchase, we're here to help.

Cancellation

  • Customers can cancel their order within one business day after the payment by contacting support (91-7457023307)
  • In case the order has already been shipped, customers may email us:[email protected]. However, in case of orders already shipped customers may follow the Returns policy.
 

Returns

  • In case you receive any product in damaged condition or  HavePure has erroneously sent you wrong item,you can return it within 15 days of receipt.
  • In such circumstances, please email us at: [email protected] You can get in touch with our Customer Service team who will guide you.
  • To be eligible for a return, your item must be unused, sealed and in original packing.
  • A copy of the receipt or proof of purchase needs to be returned along with the product.
  • Shipping charges would be refunded in case of returns.
 

Refunds

  • In case of cancellation of order or return of any product as per our policies (mentioned above), the refund shall be initiated on the customer’s original mode of payment.
  • In case of return of a product, our team would acknowledge the receipt of the returned item and refund shall be initiated immediately under intimation to the customer.
  • It is expected that customer would receive the refund within 7 to 10 days, depending on the bank, credit card or merchant through whom the payment had been made.
 

Refunds

In case of any assistance required you may contact our Customer Service Team at [email protected] or WhatsApp at 91-7457023307

 
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